Frequently Asked Questions
Everything you need to know about your Kula Cloth experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 10-15 business days depending on the destination.
How do I return or exchange an item?
We offer a 30-day return policy. Items must be in their original, unworn condition with tags attached. Please visit our Returns Portal to start your process and receive a prepaid shipping label.
What materials do you use in your clothing?
Kula Cloth is committed to sustainability. Most of our collections are crafted from 100% organic cotton, recycled polyester, or ethically sourced linen to ensure both comfort and durability.
How do I know which size to order?
Each product page includes a detailed size guide with specific measurements. We recommend measuring a similar garment you own to compare fits, as our styles range from slim to oversized.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we begin processing orders immediately. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat.